Shipping Policy

Shipping Policy

Last Updated: Feb 01, 2025

At Alihram.com, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below for details on our delivery process.

Delivery Policy

All deliveries are made only if deemed safe, even when the recipient is not available at the front door or another secure location (ATL - Authority to Leave), unless specified otherwise by the customer.

Correct Shipping Address

  • Please ensure the correct shipping address is provided at checkout.
  • Due to third-party integrations and partnerships, changes to orders or addresses cannot be made after purchase.
  • While we will try to assist, once an order is placed, it is generally not possible to modify the address or order details.
  • Once an order is booked for dispatch, no changes can be made, and customers will be responsible for any redelivery fees.

Dispatch & Delivery Timeframes

We aim to dispatch orders within 1-2 working days from the time of purchase.

  • Delivery delays are not grounds for returns or refunds, as we rely on major postal carriers, and some delays may occur beyond our control.
  • All deliveries are completed by a courier except those sent to an Australia Post collection point.

Shipping Rates

  • Flat Rate: $6.99 for most metro and suburban areas.
  • Free Shipping: Orders over $100 qualify for free shipping within metro areas where the courier determines the address is safe for delivery.
  • If the courier deems the delivery address unsafe (e.g., risk of theft), the package will be sent to the nearest post office, incurring an additional ‘carded freight’ fee.

Carded Deliveries

If you receive a carded delivery notice, please collect your package from the address specified on the card before it is returned to us. Additional shipping charges may apply for redelivery.

Rural, Regional, and PO Box Deliveries

  • Free shipping may not apply to rural and remote areas due to increased costs. Contact sales@alihram.com to confirm eligibility.
  • Deliveries to PO Boxes, Parcel Lockers, and Australia Post Offices may incur a $10 surcharge due to additional costs.
  • If your postcode falls under a remote category, we may need to contact you to offer a shipping quote or process a refund.

Estimated Delivery Times

  • Express Deliveries: Orders placed before 10 AM (Adelaide Time) usually arrive the next business day. WA and TAS may take 3-4 working days.
  • Standard Deliveries:
    • NSW, VIC, SA, QLD: 3-6 working days
    • WA: 15+ working days
    • NT, TAS: 3-6 working days
    • Regional & Rural Areas: 5-15 working days

We appreciate your patience and support in ensuring timely deliveries. If you have any concerns, please contact our support team at sales@alihram.com.